Refund policy
Returns and refunds
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
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We want all of our customer to enjoy the coffee that we send them.
If you are unhappy with your coffee please let us know as soon as possible. We will send out a replacement bag or a refund as soon as we understand the problem.
Contact us on roastery@sidewalkcoffee.co.uk and we can discuss how we can put things right.
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ShippingTo return your product, you should mail your product to: Sidewalk Coffee Company, The Old Bull Shed, Little Grove, 8 Elsworth Road, Boxworth, CB23 4LX.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.