Refunds and Returns Policy
We want all of our customer to enjoy the coffee that we send them.
If you are unhappy with your coffee please let us know as soon as possible. We will send out a replacement bag or a refund as soon as we understand the problem.
Contact us on firstname.lastname@example.org and we can discuss how we can put things right.
Our T-Shirts are printed and processed by humans, therefore as much as we want to have a 100% error-free production, there is sometimes an issue, we will accept the following reason below for a Free replacement:
Wrong order received ( e.g., size, colour, print )
Lost in transit ( if it is more than the time frame we have for the area )
Faulty items ( e.g., seams destroyed, poor print quality )
Normal Imperfection is not included on this (white streaks on seams, underarms)
Note: Please provide images for the claims, your customers don't need to return the items received if these are the cases.
Unfortunately we are not able to accept any returns unless the packaging is unopened. Please ensure you are as happy with the mask before opening the packaging.
CANCELATION AND ORDER UPDATE (T-Shirt and Mask only):
We have a time frame for the processing which is 3-5 business days (5-7 for cut and sew products). These are only average time frames we may be able to process and ship the orders as early as a 1st business day.
- Cancellation is only possible if the order has not been printed yet.
Order update (e.g., size & colour) is only possible if the order has not been printed yet
Change of design is not possible for MASK products due to the large number of orders received currently
- Shipping address update is only possible if the order has not been shipped yet.